Frequently Asked Questions

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Treasury Management | Reliacard Visa

What is the ReliaCard Visa?

Nebraska contracts with U.S. Bank to provide a consumer prepaid Visa branded debit card, or Electronic Payment card (EPC) as a payment type option.

Is it a credit card?

No. Unlike a credit card, no credit line will be available with the ReliaCard. Cardholders can only spend the funds that the State deposits onto the card.

How does the ReliaCard work?

The ReliaCard can be used to make purchases everywhere Visa debit cards are accepted (over 20 million merchants nationwide and more internationally), including places like grocery stores, gas stations, and restaurants. (It cannot be used to rent a car.) The card can be used to pay bills, and for online, phone, and mail orders. Cardholders can also get cash from over 1 Million Visa/Plus® branded ATMs, or at any bank or credit union that accepts Visa. To locate an ATM: http//visa.via.infonow.net/locator/ global/jsp/SearchPage.jsp. The amount of the purchase or cash withdrawal is automatically deducted from the available funds on the card.

When the card is sent in the mail, what does the envelope look like?

For security reasons, the cards are mailed in a plain white windowed envelope with a Fargo, North Dakota (ND) return address.

What information or instructions come with the card?

The card comes with the following:

  • Instructions on how to activate the card.
  • Card member agreement, disclosing fees and all other terms and conditions of use.
  • Welcome brochure detailing where and how the card can be used.
  • U.S. Bank privacy pledge.
  • Visa Purchase Security guide to benefits.

Do I need a PIN to use the card?

No PIN is needed to make signature-based purchases. You must use a PIN for cash withdrawals at ATMs or when requesting cash back with a purchase. You choose your own PIN when you receive your card. For security reasons, it is important that you pick a PIN that only you would know. Do not share your PIN or the card with anyone. You should never write your PIN on your card.

How does a cardholder get a PIN?

The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-276-5114 to activate the card and select a 4-digit PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.

What does the cardholder do after receiving the card?

The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-276-5114 to activate the card and select a 4-digit PIN. The State can then deposit funds to the card. The cardholder cannot use the card until it is activated and has a PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.

When getting cash, does the cardholder have to go to a U.S. Bank ATM or U.S. Bank branch?

No. A cardholder may obtain cash from any of the 1 Million Visa/Plus branded ATMs throughout the world, or over the counter at any bank or credit union that accepts Visa. The cardholder can also get cash back on purchases made at 1.4 million Interlink? merchants throughout the United States such as grocery and discount stores. Note: To identify an Interlink merchant, look for the Interlink logo (on the back of the card) displayed on the merchant’s door or check out counter.

How does the State deposit money onto the card?

Anytime payments are due to the cardholder, the State will deposit funds electronically to the card. This is the same process used for depositing funds directly into a checking or savings account (direct deposit). This process sends funds safely and dependably.

Is a cardholder able to add funds to the card in addition to what the State deposits?

No, only the State can deposit funds to the card.

Does the cardholder receive a new card every time a payment is due to him/her

No. All future payments will be automatically deposited onto the initial card received. If the card is ever lost or stolen and reported as stolen, a new one will be sent to the cardholder. The remaining available balance from the old card is transferred to the new card. Subsequent payments will go to the new card automatically.

Does the recipient or provider have to have an existing relationship with U.S. Bank or any other bank to qualify for the ReliaCard?

No.

How does a recipient or provider qualify for the ReliaCard?

No credit approval is required. Individuals should contact the respective state agency program.

Whom can the cardholder contact if they have questions about the card?

For payment questions about program issues, such as when the next deposit will be to the card, or what the amount will be, the cardholder should contact the respective state program staff. For all other questions about the card, U.S. Bank customer service is available 24x7x365 toll-free at 866-276363-5114. This number is listed on the back of the card.

How do cardholders check the available balance?

Cardholders can obtain their current available balance three ways:

  • View the account online at: www.reliacard.com.
  • Perform a balance inquiry at an ATM.
  • Call the toll-free customer service number on the back of the card (possible fees may exist).

What happens if the card is lost or stolen?

Cardholders must call the toll-free customer service number (866-276-5114) to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. The cardholder will not be responsible for any fraudulent activity that occurs on the card, provided the card is reported missing in a timely manner, and the cardholder has not shared the card or PIN with anyone.

Can a cardholder request a second card for another individual such as a family member?

No, only the individual to whom the State is issuing payments will receive a card.

Can the card be used by someone other than the person whose name is on it?

For security reasons, cardholders should never share the PIN or allow anyone else to use the card.

What happens if a cardholder no longer receives payments from the State, or has decided to switch to having payments directly deposited into a checking or savings bank account?

The cardholder should contact the specific state agency operating the card program for details.

Are there any fees associated with this card?

Yes. Please link to the respective program for information on potential fees.

Can the ReliaCard be overdrawn?

Normally the cardholder can only use up to the amount of funds available to them. However, under certain circumstances, such as pay-at-the-pump gas dispensers, or restaurants in which a tip is added to the bill, the card can become overdrawn. If the card is overdrawn, the cardholder is subject to an over-limit fee of $10.00. It is therefore important for cardholders to track the account balance carefully in order to avoid an overdraft situation. Note: As a one time courtesy, U.S. Bank will reverse this fee if the cardholder calls U.S. Bank customer service to discuss how they became overdrawn and to learn how to avoid the fee in the future.

Does the cardholder receive a monthly paper statement in the mail?

Yes. They can also view the current transaction history and past statements on-line at www.reliacard.com.

What services does U.S. Bank’s 24-hour customer service center provide?

The following can be done through customer service (866-276-5114):

  • Activate the card
  • Choose/Change PIN (Personal Identification Number)
  • Balance inquiry
  • Review recent transaction history, including deposits
  • Report card lost or stolen and have it reissued
  • Speak to a live representative if additional assistance is needed

Can the cardholder view the account on-line?

Yes, at www.reliacard.com. The following functions can be performed on-line without a fee:

  • PIN Change
  • Balance inquiry
  • View current month’s transactions
  • View previous statements for last 12 months

Can the State view or track individual cardholder transaction activity?

No. For privacy reasons, U.S. Bank does not share card account numbers or transaction details. However, for reconciliation purposes, the state does have access to the amount and date of deposits to the individual cards via the state payments systems.

If the cardholder receives payment from more than one participating State card program, will that cardholder have one, two or more cards?

Individuals receiving payments or benefits from more than one State program utilizing the ReliaCard will receive multiple cards. For example: A child support recipient who is also a Health and Human Services provider will receive two ReliaCards, one for child support payments and one for provider payments. That individual will need to distinguish the cards (for example, the child support card number may end with “6” and the provider payment card may end with “8”). An advantage to the cardholder to having more than one card instead of all payments consolidated onto one card is that EACH card has it’s own specific cash access transactions per month. The State is implementing some card design changes that will help the cardholder distinguish between cards for different types of state payments/benefits received.

Do I need to activate the card prior to funds being deposited?

Please link to the specific state agency program for more information on card activation.

Will I earn interest on my funds in my ReliaCard Visa Account?

No, your account does not earn interest.

Treasury Management | Accelapay Visa

What is the AccelaPay Visa?

The AccelaPay Visa is a prepaid debit card. Employees can elect to have all or a portion of their pay deposited directly onto the card each pay period. State employees may also choose to have their travel/expense reimbursements deposited onto the card. No credit check is needed. Every employee qualifies.

Is it a credit card?

No. Unlike a credit card, no credit line will be available with the AccelaPay Card. Cardholders can only spend the funds that the State deposits onto the card.

How is the card used?

The AccelaPay Visa works like a debit card. It is accepted at millions of locations worldwide that accept Visa prepaid cards and can be used at over one million Visa/PLUS ATMs to make cash withdrawals. There is never a fee to make a purchase with the AccelaPay Visa, and cardholders receive free ATM transactions from U.S. Bank ATMs, Cardholders can also receive cash back with their purchases at many Interlink merchants such as supermarkets. However, foreign (non-U.S. Bank) ATM fees may apply. Employees are using their own money, so there is no risk of debt.

How is the AccelaPay Visa account set up?

Employees fill out the simple enrollment form and turn it in to their payroll department. The payroll department will set up the account. Once the account is set up, U.S. Bank issues a card in the employee’s name and mails it to the employee. The next payday, the designated funds are sent directly to the card.

When the card is sent in the mail, what does the envelope look like?

For security reasons, the cards are mailed in a plain white windowed envelope with a Fargo, North Dakota (ND) return address.

What information or instructions come with the card?

The card comes with the following:

  • Instructions on how to activate the card.
  • Card member agreement, disclosing fees and all other terms and conditions of use.
  • Welcome brochure detailing where and how the card can be used.
  • U.S. Bank privacy pledge.
  • Visa Purchase Security guide to benefits.

Do I need a PIN to use the card?

No PIN is needed to make signature-based purchases. However, you must use a PIN for cash withdrawals at ATMs or when requesting cash back with a purchase. You choose your own PIN when you receive your card. For security reasons, it is important that you pick a PIN that only you would know. Do not share your PIN or the card with anyone. You should never write your PIN on your card.

How does a cardholder get a PIN?

The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-363-4134 to activate the card and select a 4-digit PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.

What does the cardholder do after receiving the card?

The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-363-4134 to activate the card and select a 4-digit PIN. The State can then deposit funds to the card. The cardholder cannot use the card until it is activated and has a PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.

Does it cost employees anything to have the AccelaPay Visa card?

There is no annual fee for the AccelaPay Visa. Cardholders will be able to make cash withdrawals, without a fee, from any U.S. Bank ATM or from a teller at any financial institution that accepts Visa. Making a purchase with the AccelaPay Visa is always free. There are some situations in which a cardholder may experience fees. The most common fees are for making a withdrawal from a non-U.S. Bank ATM or for overdrawing the account. Cardholders will receive a listing of potential fees when their cards arrive. It is important to know that is very easy to avoid the fees and use the card for free.

How does the State of Nebraska deposit money onto the card?

Anytime a payroll payment is due to the employee, the State will use the Automated Clearing House (ACH) to deposits funds electronically to the card. This is the same processed used for depositing funds directly into a checking or savings account (direct deposit). This process sends funds safely and dependably.

Is a cardholder able to add funds to the card in addition to what the State deposits?

No, only the State can deposit funds to the card. A state employee can elect to have expense reimbursements also sent to the card.

Can an employee utilizing a payroll card also get their expense reimbursement sent to the payroll card?

Yes, the State employee will need to make the state agency human resource contact aware of their wish.

Does the employee receive a new card every time a payment is due to him/her?

No. All future payments will be automatically deposited onto the initial card received. If the card is ever lost or stolen and reported as stolen, a new one will be sent to the cardholder. The remaining available balance from the old card is transferred to the new card. Subsequent payments will go to the new card.

When getting cash, does the cardholder have to go to a U.S. Bank ATM or U.S. Bank Branch?

No. A cardholder may obtain cash from any of the 1 Million Visa/Plus branded ATMs throughout the world, or over the counter at any bank or credit union that accepts Visa. The cardholder can also get cash back on purchases made at 1.4 million Interlink merchants throughout the United States such as grocery and discount stores. Note: To identify an Interlink merchant, look for the Interlink logo (on the back of the card) displayed on the merchant’s door or check out counter.

Does the employee have to have an existing relationship with U.S. Bank or any other bank?

No.

Whom can the cardholder contact if they have questions about the card?

For questions about your pay, such as when you will receive the next deposit to the card, or the amount of the deposit to your card, contact your state agency payroll representative. For all other questions about the card, AccelaPay Visa customer service is available 24/7/365 toll-free at 1-866-363-4134. The number is listed on the back of your card.

What services does U.S. Bank’s 24-hour customer service center provide?

You can perform the following services through customer service by calling 1-866-363-4134:

  • Activate the card
  • Choose/Change PIN (personal identification number)
  • Balance inquiry
  • Review Recent transaction history, including deposits
  • Report a lost or stolen card and have it reissued
  • Speak to a live representative if additional assistance is needed

You must direct all of your AccelaPay questions to the toll free customer service line. You may also utilize the website at www.accelapay.com for inquiries. Local U.S. Bank branch representatives are not able to assist you at the time with customer service issues.

Where is the customer service center located?

Madison, Wisconsin.

How do cardholders check the available balance?

Cardholders can obtain their balance in three ways: view your account online at www.accelapay.com, do a balance inquiry at the ATM, or call the toll-free customer service number on the back of the card.

What happens if the card is lost or stolen?

Cardholders must call the toll-free customer service number (866-363-4134) to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. The cardholder will not be responsible for any fraudulent activity that occurs on the card, provided the card is reported missing in a timely manner, and the cardholder has not shared the card or PIN with anyone.

What are the benefits to employees who utilize a payroll card?

Employees receive convenient access to their pay. Employees without a bank account will avoid the inconvenience of going to a bank to cash their payroll state treasury warrant. Employees will also have immediate access to their money on payday. There is no need to come in on days off to pick up a paycheck. The AccelaPay Visa card gives everyone the convenience, power and prestige of having a Visa card.

Are there any fees associated with this card?

Yes. Potential fees are disclosed in the cardholder mailing. Individuals may also view potential payroll card fees online at: http://www.das.state.ne.us/accounting/nis/Pauls_Correspondence/payroll_card_fees.pdf In many cases, employees can avoid all fees by the way they access their funds or make purchases.

How do employees qualify for the card?

No credit approval is required. State employees automatically are approved.

What are the benefits to the State?

The issuance of paper state treasury warrant (checks) is costly and time consuming. Electronic payments help eliminate costs associated with issuing, printing, delivering, replacing and reconciling paper paychecks, and can reduce fraud related to forgeries.

How do I sign up?

Contact a human resource or payroll staff member at your agency to sign up. The process is quick and easy.

Can a cardholder request a second card for another individual such as a family member?

Yes, the state will allow employees the option to have another family member receive a card. The card must be issued in the family member’s name and funded by the employee’s payroll.

Can the card be used by someone other than the person whose name is on it?

For security reasons, cardholders should never share the PIN or allow anyone else to use the card.

Does the cardholder receive a monthly paper statement in the mail?

Yes. They can also view the current transaction history and past statements on-line at www.accelapay.com.

Can the cardholder view the account on-line?

Yes, at www.accelapay.com. The following functions can be performed on-line without a fee:

  • PIN Change
  • Balance inquiry
  • View current month’s transactions
  • View previous statements for last 12 months

Can the State view or track individual cardholder transaction activity?

No. For privacy reasons, U.S. Bank does not share card account numbers or transaction details. However, for reconciliation purposes, the state does have access to the amount and date of deposits to the individual cards via the state payroll system.

Do I need to activate the card prior to funds being deposited?

No. Cardholders should activate the cards immediately upon receipt of the cards for security reasons and in order to access funds available on the cards. Cardholders will not be able to use the card until the card has been activated.

Can the cards be overdrawn?

Yes, in specific instances. Normally, you can only use up to the amount of pay available on the card. However, under certain circumstance, such as pay-at-the-pump gas dispensers or restaurants where you add a tip to the bill, you can overdraw the card. If the card is overdrawn, you will be subject to an overdraft limit fee of $20.00. It is therefore important for you to track your balances carefully, just like a checking or savings bank account.

How do I get my name or address changed on this card account?

The cardholder must call customer service at 1-866-363-4134 to change the address on this account. The employee must also contact the state agency personnel office.

Will I earn interest on my funds in my AccelaPay Visa Account?

No, your account does not earn interest.

Unclaimed Property

What is unclaimed property?

These are the most common examples of unclaimed property:

  • Insurance claim payments
  • Dividends
  • Security deposits
  • Life insurance proceeds
  • Vendor payments
  • Wages
  • Stocks
  • Bonds
  • Utility deposits
  • Miscellaneous outstanding checks
  • Safe deposit boxes
  • Gift certificates
  • Dormant checking/savings accounts
  • Rebates

Generally, property goes unclaimed because checks aren't cashed or there is no activity with an account. For example, if you had a savings account and did not withdraw or deposit any money in it for five years, the bank would, after attempting to contact you, remit that money to the State Treasurer. It would then become the State Treasurer's responsibility to try to locate you. Unclaimed property is turned over to the State Treasurer's Office every year by companies from across the country. Once you've had unclaimed property, chances are you'll have it again -- so keep checking for your name.

Is unclaimed property land and back-taxes?

Unclaimed Property is not land or taxes -- if you want to check to see if you have any tax refunds, please click here to visit the Nebraska Department of Revenue.

How long do you keep the unclaimed property?

All unclaimed properties are held forever, subject to claim by the rightful owner or heirs.

How do I claim unclaimed property?

If you know that the property is valued UNDER $500:
Submit a claim online or call our office at (402) 471-8497.

If you know that the property is valued OVER $500:
Mail the notarized claim form along with a photocopy of your Driver's License and Social Security Card and a list of previous addresses.

If you're filing on behalf of a business:
Mail a notarized claim form along with proof of your ability to represent the business such as a business card, documentation of the company's FTIN and a photocopy of your photo ID.

If you're an heir claiming on behalf of an estate:
Mail a notarized claim form, a photocopy of your Driver's License, Social Security card, documentation of your right to act as a representative of the estate, and a copy of the original owner's death certificate.

Email or call the Unclaimed Property Staff at 402-471-8497 if you have any questions.

What if someone on your unclaimed property list is deceased?

If someone on the list is deceased, then the nearest living relative is entitled to claim the money.

Email or call the Unclaimed Property Staff at 402-471-8497 if you have any questions.

Do I need to fill out the forms if I don't know if it's my name on the unclaimed property list?

If you're unsure as to whether it's your name on the list, you can send us the form and we'll let you know if it's your unclaimed property. You can also Email or call the Unclaimed Property Staff at 402-471-8497 and they will verify your information via email or over the phone.

How long does it take to get your unclaimed property money?

It may take several weeks for all the paperwork to be processed and the money sent to you, especially during our advertising season in the spring. If you have a question about your payment, Email or call the Unclaimed Property Staff at 402-471-8497 and they will be happy to assist you.

What do I need to send in to prove that I'm the owner of the unclaimed property?

You can still prove that you're the unclaimed property owner, even if you don't know what the property is or where it came from. Simply send in a copy of your driver's license, a copy of your social security card and a list of former addresses in Nebraska for the last 10 years. We will verify the information we have and let you know if you're the rightful owner. If you are claiming the unclaimed property on behalf of someone who is deceased or you are a personal representative, please include the appropriate documentation to show that you represent the estate of that person (if the owner is deceased, please include a copy of the death certificate).

If you have any questions, please Email or call the unclaimed property division at 402-471-8497.

What if I didn't get my income tax refund last year?

Taxes are handled by the Nebraska Department of Revenue. Their web site address for uncashed income tax checks is: www.revenue.state.ne.us/refund/refunds.htm

What if I've lived in other States?

If you have lived in other states or have family that currently lives in another state you should visit missingmoney.com to search the National database.

Should I call or file a paper claim?

You should call first, as many claims can be filed over the phone.

Long-Term Care Savings

What is a Nebraska long-term care savings plan account?

A Nebraska long-term care savings plan account is a deposit or investment account established with a participating bank, savings bank, credit union, other financial institution, or subsidiary.

Who can establish a long-term care savings plan account?

Any individual may establish an account in his or her name.

How much can be contributed to a long-term care savings plan account?

An individual may contribute up to $204,277 (indexed annually for inflation) to a Nebraska Long-Term Care Savings Plan Account during the individual’s lifetime. As explained below, a Nebraska income tax deduction is available for contributions of up to $1,000 per person ($2,000 per joint return) per year.

How can the money in a long-term care savings plan account be invested?

The funds can be invested in any form of account offered by the qualified participating financial institution.

Is there a tax advantage to contributing to a long-term care savings plan account?

Yes. For Nebraska income tax purposes, an individual with a long-term care savings plan account can generally reduce his or her adjusted gross income by the amount of contributions made to such an account, up to a $1,000 reduction (or up to $2,000 for a married individual filing a joint return) each year. In addition, all the earnings on the account can generally be excluded from adjusted gross income for Nebraska income tax purposes. NOTE: Contributions and earnings are currently NOT excluded from adjusted gross income for federal income tax purposes.

When can money be withdrawn from a long-term care savings plan account?

Funds can be withdrawn without penalty from a long-term care savings plan account under the following circumstances:

  • If the Account owner during the year of the withdrawal, incurred a long-term expenses for themselves or a spouse during the taxable year; or
  • If the Account owner turns 50 during the year of the withdrawal and uses the funds during the taxable year of the withdrawal to pay or reimburse long-term care insurance premiums. Funds may be withdrawn by the Account owner for any other purposes, BUT a 10% penalty is imposed on the amount withdrawn.
  • If the Account owner uses the funds during the taxable year of withdrawal to pay or reimburse long-term care insurance premiums for a person to whom they have an insurable interest.

What are “long-term care expenses” eligible to be paid from a long-term care savings plan account?

“Long-term care expenses” means the cost of long-term care in a long-term care facility and the cost of care provided in a person’s home when the person receiving the care is unable to perform multiple basic life functions independently.

What are “long-term care insurance premiums” eligible to be paid from a long-term care savings plan account?

“Long-term care insurance premiums” means premiums paid for a long-term care insurance policy issued pursuant to the Long-term Care Insurance Act that offers coverage to the individual or the individual’s spouse.

What transfer provisions are available?

  • You can transfer your account to your spouse or a person in whom you have an insurable risk at any time
  • You have the right to terminate the account and receive the balance in the account together with accrued interest, subject to possible penalty for withdrawals for non-qualified expenses
  • Upon death of the participant, the financial institution shall turn over the balance in the account to the “pay on death” designee