Click on any of the following FAQ section links to expand section to see FAQ for each section.
Nebraska contracts with U.S. Bank to provide a consumer prepaid Visa branded debit card, or Electronic Payment card (EPC) as a payment type option.
No. Unlike a credit card, no credit line will be available with the ReliaCard. Cardholders can only spend the funds that the State deposits onto the card.
The ReliaCard can be used to make purchases everywhere Visa debit cards are accepted (over 20 million merchants nationwide and more internationally), including places like grocery stores, gas stations, and restaurants. (It cannot be used to rent a car.) The card can be used to pay bills, and for online, phone, and mail orders. Cardholders can also get cash from over 1 Million Visa/Plus® branded ATMs, or at any bank or credit union that accepts Visa. To locate an ATM: http//visa.via.infonow.net/locator/ global/jsp/SearchPage.jsp. The amount of the purchase or cash withdrawal is automatically deducted from the available funds on the card.
For security reasons, the cards are mailed in a plain white windowed envelope with a Fargo, North Dakota (ND) return address.
The card comes with the following:
No PIN is needed to make signature-based purchases. You must use a PIN for cash withdrawals at ATMs or when requesting cash back with a purchase. You choose your own PIN when you receive your card. For security reasons, it is important that you pick a PIN that only you would know. Do not share your PIN or the card with anyone. You should never write your PIN on your card.
The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-276-5114 to activate the card and select a 4-digit PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.
The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-276-5114 to activate the card and select a 4-digit PIN. The State can then deposit funds to the card. The cardholder cannot use the card until it is activated and has a PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.
No. A cardholder may obtain cash from any of the 1 Million Visa/Plus branded ATMs throughout the world, or over the counter at any bank or credit union that accepts Visa. The cardholder can also get cash back on purchases made at 1.4 million Interlink? merchants throughout the United States such as grocery and discount stores. Note: To identify an Interlink merchant, look for the Interlink logo (on the back of the card) displayed on the merchant’s door or check out counter.
Anytime payments are due to the cardholder, the State will deposit funds electronically to the card. This is the same process used for depositing funds directly into a checking or savings account (direct deposit). This process sends funds safely and dependably.
No, only the State can deposit funds to the card.
No. All future payments will be automatically deposited onto the initial card received. If the card is ever lost or stolen and reported as stolen, a new one will be sent to the cardholder. The remaining available balance from the old card is transferred to the new card. Subsequent payments will go to the new card automatically.
No.
No credit approval is required. Individuals should contact the respective state agency program.
For payment questions about program issues, such as when the next deposit will be to the card, or what the amount will be, the cardholder should contact the respective state program staff. For all other questions about the card, U.S. Bank customer service is available 24x7x365 toll-free at 866-276363-5114. This number is listed on the back of the card.
Cardholders can obtain their current available balance three ways:
Cardholders must call the toll-free customer service number (866-276-5114) to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. The cardholder will not be responsible for any fraudulent activity that occurs on the card, provided the card is reported missing in a timely manner, and the cardholder has not shared the card or PIN with anyone.
No, only the individual to whom the State is issuing payments will receive a card.
For security reasons, cardholders should never share the PIN or allow anyone else to use the card.
The cardholder should contact the specific state agency operating the card program for details.
Yes. Please link to the respective program for information on potential fees.
Normally the cardholder can only use up to the amount of funds available to them. However, under certain circumstances, such as pay-at-the-pump gas dispensers, or restaurants in which a tip is added to the bill, the card can become overdrawn. If the card is overdrawn, the cardholder is subject to an over-limit fee of $10.00. It is therefore important for cardholders to track the account balance carefully in order to avoid an overdraft situation. Note: As a one time courtesy, U.S. Bank will reverse this fee if the cardholder calls U.S. Bank customer service to discuss how they became overdrawn and to learn how to avoid the fee in the future.
Yes. They can also view the current transaction history and past statements on-line at www.reliacard.com.
The following can be done through customer service (866-276-5114):
Yes, at www.reliacard.com. The following functions can be performed on-line without a fee:
No. For privacy reasons, U.S. Bank does not share card account numbers or transaction details. However, for reconciliation purposes, the state does have access to the amount and date of deposits to the individual cards via the state payments systems.
Individuals receiving payments or benefits from more than one State program utilizing the ReliaCard will receive multiple cards. For example: A child support recipient who is also a Health and Human Services provider will receive two ReliaCards, one for child support payments and one for provider payments. That individual will need to distinguish the cards (for example, the child support card number may end with “6” and the provider payment card may end with “8”). An advantage to the cardholder to having more than one card instead of all payments consolidated onto one card is that EACH card has it’s own specific cash access transactions per month. The State is implementing some card design changes that will help the cardholder distinguish between cards for different types of state payments/benefits received.
Please link to the specific state agency program for more information on card activation.
No, your account does not earn interest.
The AccelaPay Visa is a prepaid debit card. Employees can elect to have all or a portion of their pay deposited directly onto the card each pay period. State employees may also choose to have their travel/expense reimbursements deposited onto the card. No credit check is needed. Every employee qualifies.
No. Unlike a credit card, no credit line will be available with the AccelaPay Card. Cardholders can only spend the funds that the State deposits onto the card.
The AccelaPay Visa works like a debit card. It is accepted at millions of locations worldwide that accept Visa prepaid cards and can be used at over one million Visa/PLUS ATMs to make cash withdrawals. There is never a fee to make a purchase with the AccelaPay Visa, and cardholders receive free ATM transactions from U.S. Bank ATMs, Cardholders can also receive cash back with their purchases at many Interlink merchants such as supermarkets. However, foreign (non-U.S. Bank) ATM fees may apply. Employees are using their own money, so there is no risk of debt.
Employees fill out the simple enrollment form and turn it in to their payroll department. The payroll department will set up the account. Once the account is set up, U.S. Bank issues a card in the employee’s name and mails it to the employee. The next payday, the designated funds are sent directly to the card.
For security reasons, the cards are mailed in a plain white windowed envelope with a Fargo, North Dakota (ND) return address.
The card comes with the following:
No PIN is needed to make signature-based purchases. However, you must use a PIN for cash withdrawals at ATMs or when requesting cash back with a purchase. You choose your own PIN when you receive your card. For security reasons, it is important that you pick a PIN that only you would know. Do not share your PIN or the card with anyone. You should never write your PIN on your card.
The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-363-4134 to activate the card and select a 4-digit PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.
The card mailing does not include the PIN. After the cardholder receives the card, he/she must call U.S. Bank customer service at 866-363-4134 to activate the card and select a 4-digit PIN. The State can then deposit funds to the card. The cardholder cannot use the card until it is activated and has a PIN. In the event that he/she forgets the PIN or does not pick a PIN at the time of card activation, the cardholder must call customer service and request that a PIN letter to be mailed to him/her.
There is no annual fee for the AccelaPay Visa. Cardholders will be able to make cash withdrawals, without a fee, from any U.S. Bank ATM or from a teller at any financial institution that accepts Visa. Making a purchase with the AccelaPay Visa is always free. There are some situations in which a cardholder may experience fees. The most common fees are for making a withdrawal from a non-U.S. Bank ATM or for overdrawing the account. Cardholders will receive a listing of potential fees when their cards arrive. It is important to know that is very easy to avoid the fees and use the card for free.
Anytime a payroll payment is due to the employee, the State will use the Automated Clearing House (ACH) to deposits funds electronically to the card. This is the same processed used for depositing funds directly into a checking or savings account (direct deposit). This process sends funds safely and dependably.
No, only the State can deposit funds to the card. A state employee can elect to have expense reimbursements also sent to the card.
Yes, the State employee will need to make the state agency human resource contact aware of their wish.
No. All future payments will be automatically deposited onto the initial card received. If the card is ever lost or stolen and reported as stolen, a new one will be sent to the cardholder. The remaining available balance from the old card is transferred to the new card. Subsequent payments will go to the new card.
No. A cardholder may obtain cash from any of the 1 Million Visa/Plus branded ATMs throughout the world, or over the counter at any bank or credit union that accepts Visa. The cardholder can also get cash back on purchases made at 1.4 million Interlink merchants throughout the United States such as grocery and discount stores. Note: To identify an Interlink merchant, look for the Interlink logo (on the back of the card) displayed on the merchant’s door or check out counter.
No.
For questions about your pay, such as when you will receive the next deposit to the card, or the amount of the deposit to your card, contact your state agency payroll representative. For all other questions about the card, AccelaPay Visa customer service is available 24/7/365 toll-free at 1-866-363-4134. The number is listed on the back of your card.
You can perform the following services through customer service by calling 1-866-363-4134:
You must direct all of your AccelaPay questions to the toll free customer service line. You may also utilize the website at www.accelapay.com for inquiries. Local U.S. Bank branch representatives are not able to assist you at the time with customer service issues.
Madison, Wisconsin.
Cardholders can obtain their balance in three ways: view your account online at www.accelapay.com, do a balance inquiry at the ATM, or call the toll-free customer service number on the back of the card.
Cardholders must call the toll-free customer service number (866-363-4134) to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. The cardholder will not be responsible for any fraudulent activity that occurs on the card, provided the card is reported missing in a timely manner, and the cardholder has not shared the card or PIN with anyone.
Employees receive convenient access to their pay. Employees without a bank account will avoid the inconvenience of going to a bank to cash their payroll state treasury warrant. Employees will also have immediate access to their money on payday. There is no need to come in on days off to pick up a paycheck. The AccelaPay Visa card gives everyone the convenience, power and prestige of having a Visa card.
Yes. Potential fees are disclosed in the cardholder mailing. Individuals may also view potential payroll card fees online at: http://www.das.state.ne.us/accounting/nis/Pauls_Correspondence/payroll_card_fees.pdf In many cases, employees can avoid all fees by the way they access their funds or make purchases.
No credit approval is required. State employees automatically are approved.
The issuance of paper state treasury warrant (checks) is costly and time consuming. Electronic payments help eliminate costs associated with issuing, printing, delivering, replacing and reconciling paper paychecks, and can reduce fraud related to forgeries.
Contact a human resource or payroll staff member at your agency to sign up. The process is quick and easy.
Yes, the state will allow employees the option to have another family member receive a card. The card must be issued in the family member’s name and funded by the employee’s payroll.
For security reasons, cardholders should never share the PIN or allow anyone else to use the card.
Yes. They can also view the current transaction history and past statements on-line at www.accelapay.com.
Yes, at www.accelapay.com. The following functions can be performed on-line without a fee:
No. For privacy reasons, U.S. Bank does not share card account numbers or transaction details. However, for reconciliation purposes, the state does have access to the amount and date of deposits to the individual cards via the state payroll system.
No. Cardholders should activate the cards immediately upon receipt of the cards for security reasons and in order to access funds available on the cards. Cardholders will not be able to use the card until the card has been activated.
Yes, in specific instances. Normally, you can only use up to the amount of pay available on the card. However, under certain circumstance, such as pay-at-the-pump gas dispensers or restaurants where you add a tip to the bill, you can overdraw the card. If the card is overdrawn, you will be subject to an overdraft limit fee of $20.00. It is therefore important for you to track your balances carefully, just like a checking or savings bank account.
The cardholder must call customer service at 1-866-363-4134 to change the address on this account. The employee must also contact the state agency personnel office.
No, your account does not earn interest.
These are the most common examples of unclaimed property:
Generally, property goes unclaimed because checks aren't cashed or there is no activity with an account. For example, if you had a savings account and did not withdraw or deposit any money in it for five years, the bank would, after attempting to contact you, remit that money to the State Treasurer. It would then become the State Treasurer's responsibility to try to locate you. Unclaimed property is turned over to the State Treasurer's Office every year by companies from across the country. Once you've had unclaimed property, chances are you'll have it again -- so keep checking for your name.
Unclaimed Property is not land or taxes -- if you want to check to see if you have any tax refunds, please click here to visit the Nebraska Department of Revenue.
All unclaimed properties are held forever, subject to claim by the rightful owner or heirs.
If you know that the property is valued UNDER $500:
Submit a claim online or call our office at (402)
471-8497.
If you know that the property is valued OVER $500:
Mail the notarized claim form along with a photocopy of your Driver's License and Social Security Card and
a list of previous addresses.
If you're filing on behalf of a business:
Mail a notarized claim form along with proof of your
ability to represent the business such as a business card, documentation of the company's FTIN and
a photocopy of your photo ID.
If you're an heir claiming on behalf of an estate:
Mail a notarized claim form, a photocopy of your Driver's License, Social Security card, documentation of
your right to act as a representative of the estate, and a copy of the original owner's death certificate.
Email or call the Unclaimed Property Staff at 402-471-8497 if you have any questions.
If someone on the list is deceased, then the nearest living relative is entitled to claim the money.
Email or call the Unclaimed Property Staff at 402-471-8497 if you have any questions.
If you're unsure as to whether it's your name on the list, you can send us the form and we'll let you know if it's your unclaimed property. You can also Email or call the Unclaimed Property Staff at 402-471-8497 and they will verify your information via email or over the phone.
It may take several weeks for all the paperwork to be processed and the money sent to you, especially during our advertising season in the spring. If you have a question about your payment, Email or call the Unclaimed Property Staff at 402-471-8497 and they will be happy to assist you.
You can still prove that you're the unclaimed property owner, even if you don't know what the property is or where it came from. Simply send in a copy of your driver's license, a copy of your social security card and a list of former addresses in Nebraska for the last 10 years. We will verify the information we have and let you know if you're the rightful owner. If you are claiming the unclaimed property on behalf of someone who is deceased or you are a personal representative, please include the appropriate documentation to show that you represent the estate of that person (if the owner is deceased, please include a copy of the death certificate).
If you have any questions, please Email or call the unclaimed property division at 402-471-8497.
Taxes are handled by the Nebraska Department of Revenue. Their web site address for uncashed income tax checks is: http://www.revenue.nebraska.gov/refund/refunds.html
If you have lived in other states or have family that currently lives in another state you should visit missingmoney.com to search the National database.
You should call first, as many claims can be filed over the phone.
