The Nebraska Child Support Payment Center will open for business Tuesday, October 10, in a new location in the Heritage Square Office Building at 421 S. Ninth St. in downtown Lincoln.
The new location is just a block and a half from the Child Support Payment Center’s previous location at 233 S. Tenth St., its home since it opened in 2001. Business will be conducted as usual at the current location until 3 p.m. Friday. The new office will be open for business at 8 a.m. Tuesday. State offices, including the Child Support Payment Center, are closed Monday in recognition of Columbus Day.
The Child Support Payment Center, a division of the Nebraska State Treasurer’s Office, is responsible for collecting and disbursing child support payments through an interagency agreement with the Nebraska Department of Health and Human Services (DHHS). DHHS and county attorneys are charged with enforcement of non-custodial parents’ responsibilities for child support.
“This new location in downtown Lincoln is well suited to the Child Support Payment Center’s scaled-down needs and will be convenient for non-custodial parents paying child support,” said State Treasurer Don Stenberg. “Greater reliance on the electronic transfer of money through the years has enabled the center to reduce both its workforce and the space required for its operation and still serve families well.”
Inside the north entrance to the Heritage Square location, a walk-up window will be staffed from 8 a.m. to 5 p.m. weekdays to accept cashiers’ checks and money orders and to help non-custodial parents making payments at the center’s self-serve kiosk. The kiosk will be accessible before and after business hours as well, from 6 a.m. until 8 p.m. seven days a week. It is located in an inside lobby with a security camera.
Metered parking will be available on Eighth and Ninth streets, and one handicapped parking stall will be reserved near the entrance to the building.
The new location offers 5,500 square feet of space and is available to the Treasurer’s Office through a space allocation agreement with the State Building Division of the Nebraska Department of Administrative Services. The center’s current location includes 7,000 square feet.
“The Nebraska Child Support Payment Center has been at the forefront of adapting technology to improve efficiency and security and to lower the cost of receiving and disbursing child support payments, while at the same time ensuring that families promptly receive the child support to which they are entitled,” Stenberg said.
Today 82 percent of all child support payments are received electronically—compared with 14 percent in 2002, the first full year of operation—and 98 percent of all child support payments are distributed electronically—compared with 41 percent in the beginning.